Erie Community College, State University of New York

HOTEL RESTAURANT MANAGEMENT

Program Competencies

Upon graduation with an associate in applied science degree in Hotel Restaurant Management, the graduate will be able to:

• Demonstrate the technical skills necessary to manage a hospitality operation at the entry-level of management
• Apply the understanding and ability to provide a level of service necessary in the hospitality industry
• Develop human relation skills relating to the hospitality industry; i.e., communicating, training, motivating, evaluating, delegating, diversity, planning and organizing.
• Demonstrate basic food preparation techniques
• Understand the marketing function as it applies to the hospitality industry
• Develop an understanding of the basic functions related to the operation of the front desk and the coordination of the guest cycle
• Demonstrate an understanding of the preparation and service of wines, beers, and spirits in a hospitality beverage operation
• Demonstrate an understanding of sanitation as it applies to the hospitality industry
• Apply fundamental cost control techniques and purchasing procedures
• Demonstrate computer literacy as it applies to the hospitality industry
• Develop an understanding of budgets and financial reports
• Apply an understanding of laws and regulation impacting the hospitality industry