Erie Community College, State University of New York

OFFICE MANAGEMENT
(Business: Office Management)

Program Competencies

Upon graduation with an associate in applied science degree in Office Management, the graduate will be able to:

• Develop office policies and procedures appropriate to the office environment
• Perform the duties and responsibilities of an office manager
• Understand the communication process and its role in interpersonal, oral, and written communication
• Develop techniques to assist in problem solving and practical applications
• Integrate and apply information processing, office support, and management skills to office situations
• Analyze business structure, management functions, and governmental influence
• Select appropriate computer hardware, software, and other equipment to accommodate the needs of the office
• Apply human relations skills and develop a professional image appropriate to the position of office manager
• Apply current information management principles using manual and automated methods
• Plan for and implement an integrated office information system
• Utilize current software programs for word processing, spreadsheet, database, communication, presentation, graphics, desktop publishing, and operating system applications