SUNY Erie Community College

HOTEL RESTUARANT MANAGEMENT

Program Competencies

Upon graduation with an Associate in Applied Science degree in Hotel Restaurant Management, the graduate will be able to:

• demonstrate the technical skills necessary to manage a hospitality operation at the entry-level of management;
• apply the understanding and ability to provide a level of service necessary in the hospitality industry;
• develop human relation skills relating to the hospitality industry; i.e., communicating, training, motivating, evaluating, delegating, diversity, planning and organizing;
• demonstrate basic food preparation techniques;
• understand the marketing function as it applies to the hospitality industry;
• develop an understanding of the basic functions related to the operation of the front desk and the coordination of the guest cycle;
• demonstrate an understanding of the preparation and service of wines, beers and spirits in hospitality beverage operation;
• demonstrate an understanding of sanitation as it applies to the hospitality industry;
• apply fundamental cost control techniques and purchasing procedures;
• demonstrate computer literacy as it applies to the hospitality industry;
• develop an understanding of budgets and financial reports; and
• apply an understanding of laws and regulation impacting the hospitality industry.