SUNY Erie Community College

MEDICAL OFFICE ASSISTANT

Program Competencies

Upon graduation with an Associate in Applied Science degree in Medical Office Assistant, the graduate will be able to:

• Demonstrate good telephone techniques and skills
• Act as receptionist and public relations liaison
• Handle incoming and outgoing correspondence
• Schedule appointments, meetings, surgeries and hospital admissions
• Maintain patient records and files
• Accurately complete insurance forms and reports
• Maintain records of accounts receivable/payable
• Handle emergencies
• Assist physician with patient procedures
• Participate in patient education
• Demonstrate proper sterilization/disinfection techniques
• Demonstrate skill in basic laboratory techniques
• Perform administrative duties
• Perform clinical duties
• Maintain an inventory of medical supplies and office supplies
• Use computer skills in performing administrative and clinical duties
• Demonstrate behavior consistent with acceptable professional conduct standards, such as appearance, quality of work, quantity of work, human relation skills, leadership skills, written and verbal communications skills