Medical Office Practice
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Program Competencies

Upon graduation with a certificate in Medical Office Practice—Clinical Option, the graduate will be able to:

  • handle medical emergencies;
  • assist physician with patient procedures;
  • participate in patient education;
  • demonstrate proper sterilization/disinfection techniques;
  • perform clinical duties;
  • maintain an inventory of medical supplies;
  • demonstrate skill in basic laboratory techniques;
  • use computer skills in performing administrative and clinical duties; and
  • demonstrate behavior consistent with acceptable professional conduct standards, such as appearance, quality of work, quantity of work, human relation skills, leadership skills, written and verbal communications skills.

Upon graduation with a certificate in Medical Office Practice—Administrative Option, the graduate will be adept at the following:

Medical Documentation

  • Produce transcribed record of voice recording of dictated reports and procedures of a medical nature into the computer.

Medical Billing/Coding/Reimbursement

  • Maintain patient records and files.
  • Accurately complete insurance forms and reports.
  • Maintain records of accounts receivable/payable.
  • Perform proficiently in a computerized office.


  • Demonstrate good telephone techniques and skills.
  • Act as receptionist and public relations liaison.
  • Handle incoming and outgoing correspondence.
  • Schedule appointments, meetings, surgeries and hospital admissions.
  • Maintain patient records and files.
  • Perform administrative duties.
  • Maintain an inventory of office supplies.

Did You Know?

ECC is a member of the State University of New York (SUNY) System, and is fully accredited by the Middle States Commission on Higher Education. Many of the professional curricula are also accredited by specialized agencies.


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