SUNY Erie Community College

OFFICE MANAGEMENT
(Business: Office Management)

Program Competencies

Upon graduation with an Associate in Applied Science degree in Office Management, the graduate will be able to:

• Develop office policies and procedures appropriate to the office environment;
• Perform the duties and responsibilities of an office manager;
• Keyboard at least 40 net words per minute;
• Understand the communication process and its role in interpersonal, oral and written communication;
• Develop techniques to assist in problem solving and practical applications ;
• Integrate and apply information processing, office support and management skills to office situations;
• Analyze business structure, management functions and governmental influence;
• Select appropriate computer hardware, software and other equipment to accommodate the needs of the office;
• Apply human relations skills and develop a professional image appropriate to the position of office manager;
• Apply current information management principles using manual and automated methods;
• Plan for and implement an integrated office information system and
• Utilize current software programs for word processing, spreadsheet, database, communication, presentation, graphics, desktop publishing and operating system applications.