Corporate Training

QuickBooks Online is the number one accounting software for small business. Our four-hour seated training session, or two 2-hour sessions online, will provide participants with introductory bookkeeping and accounting skills. After completing the training, participants will understand invoicing, payables, reconciling bank statements, adjusting entries, and how to organize financials into statements.  The training will also help prepare participants to take the QuickBooks certification test, which is on the QuickBooks Online website. 

This hands-on training is designed for professionals looking to improve productivity and collaboration using Microsoft Office 365 tools. Topics include Word, Excel, PowerPoint, Outlook, and Teams. Ideal for those new to Microsoft 365 or transitioning from traditional software environments. A modular format is available for this training.

This training focuses on using Microsoft Teams, OneDrive, and SharePoint to streamline communication and document management across teams and departments. Participants will gain practical skills to enhance digital collaboration and workflow efficiency.

This course is designed for professionals who want to move beyond AI awareness and begin applying AI tools to real-world business problems. Participants will explore how AI is being used in areas such as customer service, marketing, project management, and operations. The course emphasizes practical, ready-to-use tools like chatbots, data visualization, and AI-driven decision support platforms.

Students will learn essential skills to advance their knowledge and improve their abilities as a Health Care Coordinator. This course will help individuals better understand their role as a Care Coordinator by reviewing the basic responsibilities and obligations one has to their patients. Students will also learn to advance their skills by developing effective communication skills to enhance interprofessional collaboration and patient communication. Additionally, students will learn how a patient’s health literacy can impact their overall understanding and attitude towards care and learn how to better educate patients to improve patient care outcomes. Lastly this course will help students understand how to self-evaluate their intervention and use evidence-based research to advance their approaches to care coordination. 

This course, intended for current or future healthcare professionals, trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations, and provide early use of an AED. Reflects science and education from the American Heart Association Guidelines Update for CPR and Emergency Cardiovascular Care (ECC).

This course will provide students with the foundational skills needed to enable patients to become advocates for their own health. Students will gain engagement skills, communication skills and an understanding of the populations they may serve, while enhancing their knowledge of professional responsibilities, scope of practice, and patient rights. Students will learn how to maintain appropriate electronic health records, in addition to proper implementation of referrals. Lastly, this training will show how to document clear and concise notes that demonstrate accurate record keeping for patient sessions.   

This course is designed to review a multitude of diseases and infections that occur in the workplace. The course will enable the practitioner to adequately understand the agents and their control thereby minimizing exposure to staff and to patients. A certificate issued upon completion of the course will meet the requirements of the NYS DOH Infection Control Training. This training is offered virtually.

Mandated Reporter Training includes information regarding the physical and behavioral indicators of Child Abuse and Maltreatment.  This course will provide a brief overview of Child Protective Services, how to make a report, when a report should be made, legal protection and consequences of failure to make a report. A certificate of completion will be issued to verify completion of the law's requirements. This training is offered virtually.

This training will training employees to use blueprints and necessary tools to create and measure parts accurately, ensuring a quality product. Employees will be trained to meet stringent requirements including ISO and IATF certifications required for the industry.

This course is designed to equip students with the essential skills for working in a cleanroom environment. It covers key concepts and protocols related to environmental, health, and safety standards, as well as contamination and damage control in cleanroom settings. The training combines both lectures and hands-on experience in the SUNY cleanroom facility.

This program is designed for individuals who want to gain a comprehensive understanding of key heavy truck systems, enhancing their skills and knowledge for career advancement. This cohort-based program consists of three in-person sessions, each lasting 5-6 hours, focusing on:  Session 1: Air Brakes with Introduction to ABS, Session 2: Basic Electrical, and Session 3: ABS Systems 

The content for this training covers welding safety, including the history and risks of Arc and MIG welding. It covers cutting methods and preparation, cutting tool selection, set-up, along with SMAW/GMAW welding processes, techniques for quality welding of thick and thin materials. Amperage, voltage, polarity settings for Arc and Mig, in addition to gasses, effects of gasses, and welding gauges will be covered. Participants will learn to differentiate constant current and voltage power sources. Additionally, training covers consumable vs non-consumable electrode, types of filler rod and designation, identifying proper electrodes, carbon, and low alloy steel covered electrode classification, as well as identifying nonferrous electrode classifications.  Finally, students will understand DC Arc welding and the difference between DCEN and DCEP, and the AC current machine. The curriculum includes welding vocabulary, symbols, and hands-on lab activities.

This course covers the basic core topics for working with the AutoCAD software.  Students will learn the basic tools for creating and editing 2D drawings. It then continues to explore the tools used to annotate drawings by adding text, hatching, dimensions, and tables. More advanced tools, such as working with blocks and setting up layouts, are introduced to improve employee efficiency with the software. Please note: not every command or option is covered in this training, because the intent is to show the essential tools and concepts.

Typically offered over 6 half-day sessions, this workforce course covers basic electrical principles, schematics and types of automotive electrical systems. The focus is on diagnosing and repairing circuits, batteries, starting, and charging systems. Hands-on activities develop real-world diagnostic and repair skills. 

An introduction to Computer Numerical Control theory, application and programming for CNC milling machines.  Students will develop standard G & M code programs used to operate CNC milling machines writing and running programs. Course hours may vary based on company need.

This course will explore issues of traditional coordinate tolerancing - and how they may be overcome by using Geometric Tolerancing.   GD&T symbols, terminology and rules of Geometric Tolerancing as prescribed in the ASME Y14.5-2018 Standard will be taught.  An explanation of the relationship between tolerances and how to utilize and inspect these concepts will be covered.

An introduction to machine shop theory and application.  Several projects are planned and machined.  Students will be required to complete tasks using hand tools and demonstrate knowledge, skills and abilities on engine lathes, vertical milling machines, pedestal grinders and band saws.  They will layout, set-up and machine precision parts to specific quality standards.

This course is designed to provide students with a thorough understanding of computer aided manufacturing (CAM) software specifically MASTERCAM.  Students will learn to create, modify, manipulate and import geometry.  Manufacturing/machining processes will be applied to that geometry along with tools, speeds and feeds for tool path simulation and verification.

An introduction to solid modeling software for the development of three-dimensional models, assemblies and the working manufacturing drawings that detail the features of those mechanical models and assemblies.  The course includes instruction for preparing both digital and actual presentations utilizing three-dimensional printing and allows the students to take a nationally recognized certification exam.

Business Communication is important for decision making, collaboration, client relations, and productivity as well as improving customer service, preventing misunderstandings, and promoting creativity.  This class includes both group instruction and one-on-one communication coaching sessions. Upon completion of the course students will gain an appreciation for the importance of both oral and written business communication, understand and avoid barriers to effective communication, and understand the key elements of nonverbal communication.  The ability to use the techniques covered will greatly enhance the student’s communication skillset.  This training is typically offered in a series of 2 hour sessions, but can be adjusted as needed.

Do you have new employees or legacy employees recently promoted to manager positions? All levels of the workforce need to understand the need for and the workings of organizational strategies. This training can be adapted or streamlined to fit the appropriate level of employees. So, what are organizational strategies and why are they important? Every business has priorities and a vision of the direction the business needs to take to meet those priorities. This training will present topics such as goal setting, teamwork, decision making, and the need to adapt to changes in a dynamic business environment, which are important considerations to business success today. A new generation of employees may need a basic understanding of the functional level of the organization while new managers may need to improve their skills to effectively operate in the mid-manager environment.  

An understanding of financial management tools and terms help the new manager make better decisions. The course includes an overview of spreadsheets, explanation of accounting concepts, how to read and use financial statements, such as an income statement and balance sheet in decision making. Perfect for the non-financial professional who’s moved into a position that requires some budgeting skills. The course also reviews the importance of strategic planning tied to budgeting and the development of business plans. Become a manager with a knowledge of the tools necessary to make good budget-driven decisions. 

Motivation is the drive that pushes people to persist in their efforts to accomplish a goal. Increased engagement, higher productivity, better customer service, and reduced absenteeism are all products of a motivated and positive workforce.  In this course, students learn the different theories/approaches managers can use to encourage employees to meet goals and objectives, motivate individuals by using extrinsic and/or intrinsic rewards, understand the perceptions that affect motivation and individual needs. Understanding theories that include equity, expectancy, reinforcement, and goal setting will assist managers in identifying and correcting employee motivation levels before they reach a critical stage.  

Today’s business environment is in overdrive and so is the use of social media. It is paramount to business success to become more social media savvy and incorporate it into business and marketing plans to reach more potential customers and expand the flow of consumer relevant information. Studies of the internet and especially social media usage show that this means of reaching people will only continue to grow. The question is not “should we use social media in our business plans?,” but “which social media platforms would be best to use?”  This course is designed to provide an overview of how social media can work for you, as well as how to implement using it effectively.  

Articles about unethical business dealings and irresponsible management activities appear too often in the news and result in tarnished reputations and loss of business, even resulting in lawsuits and company closures. Your company is ethical and responsible, but could you do even better? Let us help you see ways to better use corporate resources to do good, build a better corporate and brand image while enhancing employee morale and customer loyalty. Explore the laws that govern employee relations, customer interactions, environmental requirements, and professional responsibilities. Today’s business operates in a more diverse and global environment that requires building an image that stands out from the competition and captures consumer interest.  

Whether you’re dealing with customers, working with a team of coworkers, or managing employees, having tough conversations is part of the job. Effectively managing difficult discussions takes planning and practice. This course outlines principles to follow to reduce conflict, preserve relationships, and get better outcomes in challenging conversations. Learn to set a positive tone, remain calm, listen reflectively, acknowledge other perspectives, offer empathy, and keep the message clear and direct. You may not look forward to that next difficult conversation, but you’ll leave this class confident that you have the skills to manage it well. 

Work teams consist of individuals with complementary skills and abilities who work together to complete tasks and achieve a goal. In business, teams are generally used to work on a specific issue and develop a plan to fix or improve a process or initiate a change in policy. Working together is advantageous in leveraging decision making and planning skills and meeting goals in a timely manner. But there are disadvantages to assigning teams to certain issues.  Do you know when the best time is to use a team to meet an issue? Do you know who to select to work with others from different departments? Does your management staff know how to communicate team responsibilities and projected outcomes? If the answer to any of the questions is no, then take this course for a learning experience that will enhance your company’s use of teams and increase success.  

Efficient and effective written communication is critical to your success. Is it the weak link in your professional skill set? How often do you receive or send emails that need clarification with multiple messages? How much time would be saved if you got the point across the first time? Providing clear instructions, proper formatting, and appropriate tone are essential in business communication. Learn how to quickly establish your purpose, outline your objectives, assess your audience needs, and create a document that gets the job done. Get evaluations of existing documents with coaching on how to improve them. Refresh and improve your business writing skills in this course and create expert emails, memos, reports, and proposals. 

How do you embrace diversity to make the workplace more inclusive and collaborative? A better understanding and appreciation of differences in culture and background fosters a respectful work environment where everyone can thrive. This course is designed to enrich communication skills that cultivate a respectful and inclusive workplace environment. The course will include a review of employment laws that cover various forms of discrimination and civil rights violations, as well as an overview of disparate treatment and disparate impact. Communication strategies to build connection and manage challenging conversations will also be addressed. The overarching goal is to ensure an inclusive environment that will improve morale and increase worker productivity. 

Managers fill many roles within a company structure. Competent managers are the key to influencing a positive work environment, inspiring employees to work toward meeting company goals, and driving business success. This course focuses on developing and improving foundational management competencies. Students will gain an understanding of the functions and skills needed to effectively lead, foster increased productivity, and efficiently use available resources. Topics covered include the four functions managers must understand, the four skills most desired in a manager, the “chain of command,” Management by Objectives, and how to effectively delegate.

Do you feel uncomfortable doing public speaking or presentations? Would you like to be more confident when leading a meeting or addressing a team? This course teaches strategies for developing professional presentations and improving your delivery skills. Learn techniques to build impactful presentations that keep listeners’ attention and increase audiences’ grasp of the material. Discover how to convey clear objectives in an organized format. Group and individual activities provide opportunities to practice in a supportive environment. A final presentation allows you to test drive your new skills. Boost your presentation skills and your confidence with this course. Great for team leaders, salespeople, and anyone who wants to improve their public speaking. 

Customer-oriented service is the best way to stand out from the competition. Learn how to build a customer-focused front line for phone, online, and face-to-face interactions. This course teaches how to better connect with customers, keep communication positive, tune in to customer needs, and express empathy for their concerns. Review key dos and don’ts of communication to create good relationships and get practice applying them with role-playing exercises.  Excellent customer service is a major component of keeping loyal customers. Why not empower your staff to make their customer service skills outstanding with this short course? 

Negotiating is the skillful use of communications to settle disputes, sell services, close contracts, and get the edge in any number of situations that require persuasion. Negotiation is a discussion between two or more individuals attempting to reach an agreement.  A good negotiator can earn a pay raise or land a million-dollar contract. This course teaches negotiation skills that are valuable in many business environments and careers while also enhancing your leadership skills.  

Teamwork is an important element of a successful organization. But even the best teams need a tune up from time to time. Strong collaboration requires a shared vision built on mutual respect, inclusion, good communication, and open access to information. This course covers best practices to build teams, improve communication, coach effectively, resolve differences, and promote innovation. Teams perform best when every member understands and functions well in their role. Give your team the tools they need to reach the next level. 

Emotional intelligence makes leaders more successful in coaching individuals and teams, more collaborative, and better at providing thoughtful and clear feedback. Emotional intelligence helps leaders communicate clearly, make better decisions, understand their own emotions more fully while also understanding their subordinates’ challenges and needs. This course defines what emotional intelligence is, explains the components of it, and describes why it is important in today’s work environment. Relationship management (coaching/conflict resolution), empathy, and self-awareness may be new concepts to many managers, but important in driving improved productive and stress-free working conditions. Better equipped managers will be more effective in leading a much-improved work environment. 

Personal development empowers you to improve your life and increases your professional possibilities. Assess your strengths and weaknesses, build your confidence, set goals, and create your career plan. Career and self-development is an ongoing process. But where do you start? What steps should you take and how do you set goals? This course will share tips and strategies to help the individual find career opportunities, learn to network, and search for professional development courses and other development opportunities. Completion of a Myers Briggs traits inventory and instruction in self-evaluation with SWOT analysis will be included. Upon completion of the training, individuals will have enhanced confidence and strategies for continued professional growth. 

Getting the most out of your workday is often a challenge. Failing to meet objectives by deadline increases your stress levels and hurts your reputation. While technology increases reach and efficiency for many organizations, it also ramps up distractions. This time management course teaches strategies to increase productivity, add balance, and build success. Instruction will include mapping out daily, weekly, and monthly activities to align with strategic goals. Tips to distinguish and prioritize the important over the urgent will be covered. Learn techniques to help hold yourself and others accountable and reward new behaviors until they become habits.  

The one constant in life you can be sure of is change. In business, change is necessary to expand or improve operations, introduce new products, adjust to environmental factors, and/or increase profits. Change can be the driver or the result of innovation. Both terms need to be explored, explained, and implemented in the context of corporate strategy and objectives.  Let us train your workforce to better understand and manage innovation and change. Learn the tools and techniques for introducing the need for change and the process to follow to ensure smooth transitions. How can you develop a creative workforce to think innovatively while also handling the fear of or resistance to change by employees who question the motives? How do you communicate the information about the innovation(s) and the upcoming change(s) to gain the trust and support of those affected by the situation? Let this course help you successfully plan and implement your strategy. 

This course is designed to equip students with the essential skills for working in a cleanroom environment. It covers key concepts and protocols related to environmental, health, and safety standards, as well as contamination and damage control in cleanroom settings. The training combines both lectures and hands-on experience in the SUNY cleanroom facility.

This training is designed for hospitality professionals seeking to learn about the factors contributing to food contamination. By the end of the course, students will be prepared to implement essential food safety practices within their organization. The course concludes with the nationally recognized ServSafe Food Manager certification exam. Training consists of a 4-hour lecture which can be offered in-person or virtually, and a 2 hour in-person certification exam.

The OSHA Outreach Training Program provides training on the recognition, avoidance, abatement, and prevention of workplace hazards. Outreach classes also provide overview information regarding OSHA, including workers' rights, employer responsibilities, and how to file a complaint. The 10-hour training program, typically provided over the course of two days, is primarily intended for entry level workers. Students receive an OSHA 10-hour course completion card at the end of the training.

This course will cover the materials necessary to pass the EPA Section 608 Universal certificate. Areas of study will include EPA sections 608 and 609, of the Clean Air Act and the Montreal and Kyoto Protocols. The course will also cover CFCs, HCFCs, and HFCs refrigerants, their handling, and recovering procedures mandated by the EPA. This course is typically offered in three, five-hour sessions.