Are you ready?

Before committing to enroll in an online learning course, the student should be aware that this is a different kind of learning. You should ask yourself a few questions before registering.

  • Am I self-motivated and can I work independently?
  • Can I stick to a schedule of tasks?
  • Do I have good reading skills?
  • Do I have access to a computer and possess basic computer skills to navigate the Internet?

Review the Online Student Checklist to better prepare yourself for success in your Online course.

New to Blackboard?

If you have never used Blackboard, you may want to spend some time going through our Blackboard Student Orientation.

The Blackboard App

The Blackboard app is designed especially for students to view content and participate in courses. The current version of the app is available on iOS and Android mobile devices.

The Blackboard App allows you to access your online course materials in Blackboard using a mobile or tablet device. Many IOS and Android devices are compatible.

The Blackboard App compliments your Blackboard experience by allowing you to view content such as announcements, discussions, grades, blogs, journals, and some media content. It is not designed for uploading or editing content. Be sure to use a computer or laptop when taking tests and submitting assignments.

Devices, Hardware and Operating Systems requirements:

  • PC running Windows 8 or newer
  • Mac running OS 10.13 or newer
  • 256MB RAM (memory), 512MB or more recommended
  • 500MB of free disk space
  • Display set to 1024 x 768 or higher resolution
  • Internet connection, high speed or DSL recommended
    • Chromebooks are not completely compatible with all Blackboard features. Features requiring NPAPI plug-ins are not supported.
    • Hand-held devices, such as iPads and Smartphones, are not recommended.

Recommended Software Applications and Browsers:

  • Apple Safari version 12+
  • Mozilla Firefox version 57+
  • Google Chrome version 63+
  • Java JRE 7
  • Internet Explorer is not supported

For more information on browser compatibility, visit Blackboard Help. We recommend users download an alternate browser, as some browsers may not be compatible with all content. From our experience, Mozilla Firefox and Google Chrome browsers have the best compatibility with Blackboard.

Required Browser Settings

  • Allow pop-up windows from all sites
  • Allow cookies from all sites
  • Javascript enabled
  • Java Runtime Environment installed
  • Clearing the history and cache on your browser fixes some temporary issues.

Minimum computer skills required

  • Ability to download and install files from the Internet
  • Ability to create, save and upload documents
  • Knowledge of navigating the Internet
  • Proficient in use of search engines for research
  • Ability to send and receive e-mails with attachments
  • Able to copy files from a flash drive or the Internet to a specific directory on the hard drive
  • Word processing skills such as: how to create files, open files, save files, print files, and edit documents

Complaint Resolution

  • Issues with an online class can be resolved by contacting the following people (in order):
  • Course Instructor
  • Department Chair/Department Head
  • Assistant Academic Dean
  • Dean of Students

U.S. Department of Education regulations require each State have a process to handle complaints for all institutions within their State. For Distance Learning programs, the complaint is filed in the State in which the student is taking the class. The link below provides this information for each State.

Student Complaint Process by State